Privacy Policy

1. Who we are

EvoLink is an office supplies and printing equipment retailer based in Damascus, Syria. For privacy-related enquiries contact: [email protected].

2. Information we collect

• Account and order data: name, phone number, email address, delivery address, order history, and payment-related references.
• Communications: messages sent by email, phone, WhatsApp, or contact forms.
• Technical data: IP address, browser type, device information, and cookies used for site functionality and analytics where enabled.

3. How we use your information

• To process and deliver orders, issue invoices, and provide customer support.
• To send order updates, delivery notifications, and responses to your enquiries.
• To improve our catalogue, website performance, and service quality.
• To comply with legal obligations and prevent fraud or abuse.

4. Legal basis and consent

We process personal data to perform our contract with you (fulfilling orders), for legitimate business interests (service improvement and security), and where required by law. Marketing messages, where sent, will include a way to opt out.

5. Sharing with third parties

We do not sell your personal data. We may share limited information with delivery partners, payment processors, and IT service providers who assist our operations, under confidentiality obligations. We may disclose information if required by law or to protect our rights and customers' safety.

6. Data retention

We retain order and account records for as long as needed to provide services, handle warranties and returns, and meet accounting and legal requirements. Enquiry logs are kept for a reasonable period to support follow-up and quality assurance.

7. Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. No online transmission is completely secure; please use strong passwords and contact us immediately if you suspect unauthorised account access.

8. Your rights

You may request access to, correction of, or deletion of your personal data where applicable law allows. You may also object to certain processing or ask us to restrict use of your data. Contact [email protected] — we will respond within a reasonable timeframe.

9. Cookies

The site may use essential cookies for login, cart, and language preferences, and optional cookies for analytics. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the revised policy.